Two different approaches
Digicust describes itself in German as AI agents for every customs task: customs declarations, tariff classification, export control, audit and master data maintenance. The data then goes to the customer's customs software, where the declaration is made. PULSE handles a freight forwarder's back office in the Outlook mailbox. Customs is covered by the VECTIS module, jobs and emails by the CURA module, supplier invoices by the FINUS module.
The two at a glance
Digicust
- Provider
- Digicust FlexCo, registered office Enzersdorf an der Fischa, Austria
- Focus
- Customs: declarations, tariff classification, export control, audit, master data; AI inboxes for customs cases with draft replies
- Procedures
- Including ATLAS and the T1, T2 and TIR transit procedures; customs clearance in more than 30 countries according to the provider
- Handover
- To the customer's customs software, including DAKOSY, dbh, Scope, AEB, Format and CargoSoft; ERP such as SAP
- Beyond customs
- Digicust does not list order entry for freight forwarding jobs or supplier invoices
- Operation
- EU data centres; certified to ISO/IEC 27001:2022
- Price
- Public: Basic €4,500, Growth €15,120, Team €25,500 per year, Enterprise on request; pay per use €5 per credit
Source: digicust.com (home page, customs declarations, DAKOSY, prices, imprint) · As at 20 October 2026
synetra PULSE
- Provider
- synetra GmbH, Bremen
- Focus
- AI back office for freight forwarders in Outlook: emails and jobs (CURA), supplier invoices (FINUS), customs (VECTIS)
- Customs
- HS code suggestions with a rationale, EUR.1, A.TR and supplier's declarations for exports and imports
- Handover
- Customs declaration via CargoSoft, DAKOSY or dbh. TMS: CargoSoft, Scope, SLS Works
- Beyond customs
- Order entry, status requests, freight rate and booking requests, supplier invoices with DATEV handover
- Operation
- Own infrastructure in data centres in Nuremberg and Falkenstein, open models, no US cloud providers
- Price
- Not public, on request
Source: PULSE overview and AI customs clearance · As at 20 October 2026
When Digicust is the better fit
- Customs only.
- A customs agency or customs service provider that mainly handles declarations gets a platform at Digicust that is built entirely around customs.
- Other customs software and ERP.
- Digicust also lists integrations with customs software such as AEB and Format and with ERP systems such as SAP. PULSE hands over to CargoSoft, DAKOSY and dbh.
- Several countries and procedures.
- Digicust names customs clearance in more than 30 countries, the T1, T2 and TIR transit procedures and export control.
When PULSE is the better fit
- Customs is only part of the back office.
- Besides customs documents, a freight forwarder deals with booking emails, status requests, freight rate and booking requests and supplier invoices. PULSE handles them on the same platform.
- Working in Outlook.
- Replies sit as drafts in the Outlook you already use, without an add-in; your back-office staff review and send them.
- CargoSoft, DAKOSY, dbh and data in Germany.
- The customs declaration runs via CargoSoft, DAKOSY or dbh, and PULSE runs on its own infrastructure in Germany. More under GDPR-compliant AI for logistics.
How customs works at PULSE in practice
A worked example in AI customs clearance goes from the commercial invoice via the HS code suggestion with its rationale to the draft export declaration. Further providers for emails and order entry are listed in the provider comparison 2026.
Information on Digicust is taken from the provider's public pages, retrieved on 20 October 2026. We do not repeat promotional figures such as customer numbers or accuracy rates. We welcome notes on outdated information.