The status request problem in dispatch
“Where is shipment 88421-DE?” Every single one of these emails interrupts dispatch. Taken together, they tie up hours every day that are then missing for actually managing shipments. The answer is in the transport management system (TMS); today someone looks it up and copies it into a reply.
How PULSE gets the status from the TMS
- Recognise. CURA reads the email and classifies it as a status request.
- Establish the reference. From the text, CURA extracts the key data, such as shipment number 88421-DE, route Hamburg → Vienna, customer Müller Logistik.
- Query the status. With these details, PULSE retrieves the current status of the shipment via the integration with your TMS.
- Draft the reply. From the status, CURA writes a specific reply in your tone of voice and places it as a draft in the right mailbox.
A reply with a real shipment reference
PULSE pulls the current status from the TMS and writes a specific reply from it, for example “Shipment 88421-DE left the Hamburg hub today at 09:14, expected delivery in Vienna tomorrow morning.” A real shipment reference instead of a generic phrase.
Which TMS PULSE queries
As integrations with a TMS, synetra lists CargoSoft, Scope by Riege Software and SLS Works. If your TMS is not on the list, we clarify the connection in a consultation. Your TMS stays as it is: PULSE reads the status there and replaces nothing.
Draft in Outlook, approval by a person
The draft lands in the right mailbox in your tone of voice. Your back-office team checks it briefly and sends it, or adjusts it. If the reference is unclear, PULSE escalates instead of guessing. The same module also handles jobs from emails, freight rate and booking requests and other cases in the mailbox; more on this under email automation for freight forwarders.