Provider comparison 2026

Provider comparison 2026: AI for emails and order entry in freight forwarding

AI for emails and order entry in freight forwarding is software that reads incoming emails, captures jobs from them and, depending on the solution, drafts replies or creates the job in the transport management system (TMS). This comparison assigns 14 providers to three solution types: data extraction into the existing TMS, TMS with its own AI capture, and email back office in the mailbox. All information comes from the providers' public pages, as of 8 October 2026.

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Compared: 14 providers in three solution types, plus four with a different target group
Solution types: Data extraction into the existing TMS, TMS with AI capture, email back office in the mailbox
As at: 8 October 2026; every statement linked to the provider's page
Prices: Eight providers state prices, Maxmove a free entry option; the others are not public
PULSE: Email back office in Outlook without an add-in, with incoming invoices and customs; hosted in Germany
Soloplan, WinSped, LIS: For these, MHV Systems, KoBra Dataworks, Lunavo or Pexon Consulting fit better than PULSE

Method: selection, criteria, date

Selection.: Included are the providers that AI assistants (ChatGPT, Perplexity and Microsoft Copilot) named on 21 September 2026 when asked about AI for emails in freight forwarding, plus providers that appear as competitors in the analysis of these answers. The selection makes no claim to completeness.
Criteria.: For each provider: registered office according to the legal notice, focus, integrations and hosting as the provider states them, and the price only where it is public, with “from” and “net” exactly as on the provider’s page, otherwise “not public”. We do not adopt advertising figures such as automation rates or time savings. “A good fit if …” is our assessment, not a statement by the provider. Within each type, the providers are listed alphabetically.
Date.: 8 October 2026, based on the providers' public pages. synetra itself offers one of the compared solutions, PULSE. If any information is no longer up to date, we will correct it; please send any notes via the contact page.

Three solution types

Data extraction into the existing TMS.: The solution reads jobs from emails and attachments and passes the data to your TMS. The TMS stays; the focus is on the job data rather than on the rest of the mailbox.
TMS with AI capture.: The provider supplies the TMS itself and captures jobs from emails in its own system. Choosing this route means introducing a new TMS or switching to one.
Email back office in the mailbox.: The AI classifies emails, drafts replies and queries and passes data to the existing systems. The TMS stays. For what this means for jobs, see Order entry from emails.

Provider	Solution type	Based in	Hosting as stated	Price
MHV Systems (GM-DocuStream)	Data extraction	Walldorf	Germany	public
NordFlux	Service	Wismar	Germany on request	not public
Pexon Consulting	Data extraction (project)	Grünwald	not stated	public
CargoWiz	TMS with AI	Gütersloh	Germany	not public
Impargo	TMS with AI	Potsdam	not stated	public
Klarfracht	TMS with AI	Salzburg (AT)	Germany	public
LogBot	TMS with AI	Berlin	Germany	not public
Maxmove	TMS with AI	Cologne	EU (AWS)	partly
SIRUM	TMS with AI (add-on)	Hamburg	Germany	public
Digicust	Email back office (customs)	Austria	EU	public
KoBra Dataworks	Email back office (managed)	Gelsenkirchen	Germany	public
Lunavo	Email back office	Pullach	Germany	not public
PULSE (synetra)	Email back office	Bremen	Germany	not public
virtualworkforce.ai	Email back office	Rotterdam (NL)	EU	public

As at 8 October 2026, based on the providers' public pages. Details and sources are in the profiles further down.

Context: Copilot, your TMS provider or doing nothing

Before choosing a provider, the question is often whether a dedicated solution is needed at all: is Microsoft Copilot enough, will the maker of your current TMS build something like this, or does everything stay as it is?

Criterion	PULSE	Microsoft Copilot	Your TMS provider	Doing nothing
Built for freight forwarding cases	✓	general	✓	—
In your existing Outlook	✓	✓	✕	✓
Emails, invoices, customs (CURA/FINUS/VECTIS)	✓	general	partly	✕
Data location	Germany	EU Data Boundary	partly	—
Quick to deploy	✓	✓	✕	—
Drafts in your tone of voice	✓	✓	✕	✓

Microsoft Copilot

Copilot is the AI assistant in Microsoft 365. In Outlook it drafts emails from your prompt; your team reviews, edits and sends them. It accesses emails, documents and calendars via Microsoft Graph, and according to Microsoft it reaches other providers’ systems, such as a TMS, via Graph connectors or agents. According to Microsoft, Copilot is a service within the EU Data Boundary for customers in the EU; models provided by Anthropic as a subprocessor are currently excluded from this. Microsoft describes the features as drafts and summaries that you review, rather than fully automating the tasks.

Source:: microsoft.com (Copilot in Outlook, Data, privacy and security) · As at 8 October 2026

A good fit if your team is looking for a general assistant for emails, documents and meetings and initiates the individual steps itself. Most of the solutions further down, by contrast, are built for cases such as order entry, status requests or customs.

Your TMS provider

This means the maker of your current TMS, not the TMS providers with AI capture further down. If your TMS provider builds something, it will arrive in 12 to 24 months, and only in its TMS, not in accounting or customs. PULSE shows first results after four weeks and is fully in production after 8 to 12 weeks. It covers three back-office areas on one platform: email automation, incoming invoices and AI customs clearance.

Doing nothing

An additional back-office employee costs EUR 40,000 to 60,000 a year. If you start now, you will have fewer problems in 18 months, and your best people will not be tied up in the email routine.

Data extraction into the existing TMS

Three providers read jobs from emails and pass the data to the TMS you already have, as a product or as a project.

MHV Systems (GM-DocuStream)

Provider:: MHV SYSTEMS GmbH, Walldorf
Focus:: GM-DocuStream reads transport jobs from emails, PDFs, Excel files and free text, matches master data and prepares the jobs for approval in the TMS. The existing TMS stays in use.
Integrations:: According to the provider, compatible with Soloplan CarLo, LIS WinSped, M-Ware, Komalog, Dr. Malek, C-Logistics and other TMS; Fortras/100 and BORD512; ERP such as SAP, Navision and Microsoft Dynamics; REST/SOAP APIs and SFTP. Input via forwarded emails or a connected mailbox.
Hosting:: Hosted in Germany.
Implementation:: According to the provider, go-live usually in less than 2 weeks.
Price:: EUR 499, EUR 699 or EUR 1,399 net per month (up to around 800, 2,000 or 5,000 documents respectively), minimum contract term 12 months, plus a one-off set-up fee where applicable.
Source:: mhv.systems (Home page, TMS integration, Pricing) · As at 8 October 2026

A good fit if Soloplan CarLo, WinSped or another listed TMS is in use and the main aim is to get the job data into the TMS without retyping.

NordFlux

Provider:: NordFlux UG (haftungsbeschränkt), Wismar; digital agency
Focus:: Automation as a service with Power Automate, n8n or UiPath. For logistics, NordFlux captures transport jobs from emails and portals, sends status updates and assigns delivery notes, CMR and POD to the right shipment. The TMS stays.
Integrations:: n8n, UiPath, Microsoft Power Automate; the existing TMS, with no products named.
Hosting:: On request on a server in Germany, n8n self-hosted on your own servers.
Price:: Fixed price (“The 30-day model.”), amount not public.
Source:: nordflux.de (Home page, Logistics) · As at 8 October 2026

A good fit if a custom automation is to be built around the existing TMS, rather than introducing a ready-made product.

Pexon Consulting

Provider:: Pexon Consulting GmbH, Grünwald; consultancy and custom development
Focus:: AI order entry as a project: the software extracts sender, recipient, goods, weight and delivery date and creates the job in the TMS. A job confirmation then goes to the customer automatically; if there are queries, the dispatcher is informed.
Integrations:: CargoSoft, TimoCom, WinSped, DISPONENT and other freight forwarding software; input by email, PDF, scan, fax or EDI.
Hosting:: Not stated on the freight forwarding page.
Implementation:: According to the provider, starter package in 8 weeks.
Price:: Starter package from EUR 25,000.
Source:: pexon-consulting.de (Order entry for freight forwarders) · As at 8 October 2026

A good fit if WinSped or DISPONENT is to be connected and a one-off project is preferred to an ongoing licence.

TMS with AI capture

Six providers supply their own TMS that captures jobs from emails. They are a fit if you want to introduce or switch TMS anyway.

CargoWiz

Provider:: MKay Software GmbH, Gütersloh
Focus:: TMS with AI order entry: forwarded emails become jobs, addresses are matched against master data, and returned delivery notes are assigned to the matching job. Plus live dispatch, ZUGFeRD-compliant e-invoices, fleet management and a driver app.
Integrations:: Dedicated email inbox to which booking requests are forwarded (text, PDF, Word, Excel, scan); DATEV Buchungsdatenservice; telematics; optional Microsoft 365 login.
Hosting:: Servers located in Germany.
Price:: Not public; free trial period.
Source:: cargowiz.app (Home page, AI order entry) · As at 8 October 2026

A good fit if a small or mid-sized company wants to introduce TMS, dispatch and e-invoicing from a single provider.

Impargo

Provider:: IMPARGO GmbH, Potsdam
Focus:: TMS with order management and dispatch; the AI reads PDFs, emails and scans. AI agents answer status requests with data from the IMPARGO TMS, automatically or as a draft for review, and prepare draft quotes.
Integrations:: IMPARGO TMS, email mailboxes (for example Outlook, Gmail), optionally Teams or Slack; in the Business plan, among others, ERP, CRM, telematics and freight exchanges.
Hosting:: Server location not stated.
Price:: Basic free (5 AI captures per month); Professional EUR 34.90 per month with annual billing or EUR 44.90 monthly; Business EUR 119.90 or EUR 179.90 respectively.
Source:: impargo.de (AI agents, TMS, Pricing) · As at 8 October 2026

A good fit if a carrier or small dispatcher wants to try a TMS with AI capture for free or at low cost.

Klarfracht

Provider:: paolo schmidt | new media (sole proprietorship), Salzburg, Austria
Focus:: TMS for mid-sized freight forwarders with their own fleet. The AI reads transport jobs from PDF and email and passes them to dispatch, driver app and invoicing; “The AI suggests, the human decides.” (our translation). Outgoing invoices as ZUGFeRD and XRechnung with DATEV export.
Integrations:: DATEV Unternehmen online, inbox and SMTP sending, Google Maps, CSV; REST API and webhooks in the Enterprise package.
Hosting:: Hosted in Germany; AI processing exclusively in the EU.
Price:: Starter from EUR 39, Spedition from EUR 69 per office user seat per month, Enterprise priced individually; all prices net plus VAT.
Source:: klarfracht.de (Home page, Integrations, Pricing) · As at 8 October 2026

A good fit if a freight forwarder with roughly 20 to 150 vehicles does not yet have a TMS or wants to replace its current one.

LogBot

Provider:: LogBot GmbH, Berlin
Focus:: AI-native TMS for freight forwarders. The email agent reads, sorts, captures jobs and drafts replies in the thread; a reply only goes out with approval. Plus phone assistant, AI dispatcher, document AI and driver app.
Integrations:: Gmail, Outlook and IMAP; freight requests from the Outlook mailbox to TIMOCOM. An existing TMS is replaced; LogBot handles the data migration.
Hosting:: Servers located in Germany.
Price:: One price per user, AI included; amount not public.
Source:: log-bot.com (Home page, Email agent) · As at 8 October 2026

A good fit if the current TMS is to be replaced by a complete system with email and phone AI.

Maxmove

Provider:: Maxmove UG (haftungsbeschränkt), Cologne
Focus:: Cloud TMS for courier services, small transport fleets and small freight forwarders: AI dispatch, route planning, fleet management and digital proof of delivery. Jobs come in via a booking page, email with AI extraction and API.
Integrations:: Shopify, WooCommerce, ERP, API.
Hosting:: Amazon Web Services, data primarily in the EU region configured by Maxmove.
Price:: Free TMS EUR 0 per month; Maxmove TMS as an individual solution; 14-day free trial.
Source:: maxmove.com (TMS, Comparison, Pricing, Privacy policy) · As at 8 October 2026

A good fit if a courier service or small fleet is looking for a complete TMS and wants to start for free.

SIRUM

Provider:: Sirum GmbH, Hamburg
Focus:: TMS for mid-sized companies, expandable with WMS, DMS and fleet management. AI order creation as an add-on: the job is uploaded as a PDF, image, eml file or text, and the user checks and saves it; designed for jobs with one loading and one unloading point (FTL).
Integrations:: TIMOCOM, Trans.eu, e-kurier.net, telematics partners, groupage networks; REST API as an add-on.
Hosting:: Private cloud, hosted in Germany.
Implementation:: According to the provider, two to six months to go-live for standard configurations.
Price:: TMS Basic from EUR 299, Professional from EUR 599, Premium from EUR 899 per month plus transaction fees; AI order entry is an add-on and not included in the base fee.
Source:: sirum.de (TMS modules, AI order entry, Pricing) · As at 8 October 2026

A good fit if TMS and warehouse management (WMS) are to be introduced together in a German private cloud.

Email back office in the mailbox

Five providers work in the mailbox: they classify emails, draft replies and pass data to the existing systems. PULSE is in this group.

Digicust

Provider:: Digicust FlexCo, registered office Enzersdorf an der Fischa, business address Vienna, Austria
Focus:: AI agents for customs tasks: customs declarations, tariff classification, export control, checks and master data maintenance. AI mailboxes analyse email threads, assign files to dossiers, classify the intent and draft the next operational reply.
Integrations:: Connectors implemented according to the provider: dbh, DAKOSY, Scope, ITMS, BEO, e2open, Mercurio; others including AEB, CargoSoft and Format. ERP such as SAP, Oracle NetSuite and Microsoft Dynamics 365; REST API and webhooks.
Hosting:: EU data centres.
Price:: Basic EUR 4,500, Growth EUR 15,120, Team EUR 25,500 per year, Enterprise on request; pay per use EUR 5 per credit; recommended one-off onboarding EUR 1,800.
Source:: digicust.com (Home page, Pricing, llms.txt) · As at 8 October 2026

A good fit if customs declarations run via DAKOSY, dbh or Scope, or tariff classification and export control are needed as a separate service.

KoBra Dataworks

Provider:: KoBra Dataworks GmbH, Gelsenkirchen
Focus:: AI assistants as a managed service (“We introduce AI assistants into your company and operate them.”, our translation): answering emails with drafts for approval, checking invoices, filing documents. In freight forwarding: capturing delivery notes, PODs, weighbridge tickets and freight documents, checking mandatory fields and handing them over to the TMS; WhatsApp Business for drivers.
Integrations:: Including Outlook, Microsoft Teams, SharePoint, IMAP, WhatsApp Business, Soloplan CarLo (REST API, SOAP), Scope by Riege (named), JSON/XML, optionally SFTP.
Hosting:: German servers (“no AWS/Google”, our translation).
Price:: KoBra Focus EUR 4,000 per month with a 6-month term, KoBra Select EUR 10,000 per month with a 12-month term.
Source:: kobra-dataworks.de (Home page, Freight forwarding, Integrations) · As at 8 October 2026

A good fit if Soloplan CarLo is in use, many documents come from drivers and a managed service is wanted rather than software.

Lunavo

Provider:: Lunavo Technologies GmbH, Pullach im Isartal
Focus:: “AI workforce for freight forwarders” (our translation): captures jobs from email, PDF and Excel and creates the load in the TMS, answers standard questions, drafts replies and quotes, dispatches by margin and checks freight invoices against the contract.
Integrations:: Outlook, Microsoft Teams, Comtrix, Soloplan, other TMS.
Hosting:: “Made in Germany · Hosted in Germany”.
Price:: Not public.
Source:: lunavo.ai (Home page) · As at 8 October 2026

A good fit if Soloplan or Comtrix is in use and dispatch, quotes and freight invoice checking are to be added alongside the emails.

PULSE (synetra)

Provider:: synetra GmbH, Bremen, publisher of this comparison
Focus:: AI back office with three modules: CURA handles emails (classifies them, creates the job as a case, prepares queries and replies as drafts), FINUS incoming invoices with DATEV export, VECTIS prepares the customs declaration.
Integrations:: Outlook without an add-in (drafts directly in the mailbox, an add-in is optional); TMS: CargoSoft, Scope by Riege Software, SLS Works; DATEV. The customs declaration runs via CargoSoft, the connection to DAKOSY and dbh is to follow. Soloplan CarLo, WinSped and LIS are not connected.
Hosting:: Data centres in Germany (Nuremberg and Falkenstein).
Implementation:: First results after four weeks, fully in production after 8 to 12 weeks.
Price:: Not public.
Source:: synetra.de/en/pulse · As at 8 October 2026

A good fit if emails, incoming invoices and customs are to be handled by one provider, the TMS is to stay and CargoSoft, Scope or SLS Works is in use.

virtualworkforce.ai

Provider:: Virtualworkforce.ai B.V., Rotterdam, Netherlands
Focus:: AI agents for companies whose work arrives by email, across industries (customer service, logistics, back office): draft replies, labelling and prioritising incoming emails, document processing through to the ERP. By default, only drafts are created.
Integrations:: Gmail, Outlook and shared mailboxes; ERP, CRM and databases via API or SQL; SharePoint and Google Drive; TMS and WMS with no products named.
Hosting:: Exclusively in the EU for paying customers.
Price:: Per AI agent (mailbox) per month: Free EUR 0; Professional EUR 24, Growth EUR 39, Team EUR 79 with monthly billing, EUR 19, EUR 29 or EUR 59 respectively with annual billing; 14-day free trial.
Source:: virtualworkforce.ai (Home page, Pricing, Privacy policy) · As at 8 October 2026

A good fit if a cross-industry tool to set up yourself with a list price is wanted, Gmail is in use or the company's own ERP is to be connected via SQL.

When another provider fits better than PULSE

Soloplan CarLo, WinSped or LIS.: PULSE is not connected to these systems. A connection to Soloplan CarLo is named by MHV Systems, KoBra Dataworks and Lunavo (Soloplan); MHV Systems and Pexon Consulting name a connection to WinSped by LIS.
Customs via DAKOSY or dbh.: With PULSE, the customs declaration runs via CargoSoft; the connection to DAKOSY and dbh is to follow. Digicust names implemented connectors for DAKOSY and dbh.
New TMS wanted.: If you want to switch TMS anyway, the TMS providers with AI capture give you order entry and dispatch from one system. PULSE assumes that your TMS stays.

Different target group

Four more providers appear in AI answers on this topic. According to their own pages, their offering is aimed at a different target group, so they are not at the core of this comparison.

GeneralMind: ADA AI GmbH, Berlin: AI for procurement and supply chain (orders, delivery tracking, invoice matching) with ERP connections such as SAP and Oracle NetSuite. The customer examples come from steel trading and the food industry. Source: generalmind.com · As at 8 October 2026
TradeLink with “Emma”: TL Digital Solutions GmbH, Munich: platform for time slots, delivery notifications and goods receipt between warehouses and their suppliers; Emma reads the delivery notification inbox and creates the notifications. The target group is industry and retail. Source: tradelink.co · As at 8 October 2026
TransferFleet: Sole proprietorship, Düsseldorf: platform for vehicle transfers whose AI reads jobs from emails; it addresses freight forwarders for their vehicle transport division. Source: transferfleet.de · As at 8 October 2026
Workist: Workist GmbH, Berlin: AI agent for orders and quotes in wholesale and industry, with over 40 ERP connections. The provider itself writes: “As we do not currently process transport orders, Workist is currently not the right solution for pure transport companies.” (our translation). Source: workist.com · As at 8 October 2026

FAQ

Common questions

Which providers automate emails in freight forwarding?

As at 8 October 2026, three types can be distinguished. Data extraction into the existing TMS: MHV Systems (GM-DocuStream), NordFlux and Pexon Consulting. TMS with its own AI capture: CargoWiz, Impargo, Klarfracht, LogBot, Maxmove and SIRUM. Email back office in the mailbox, where the TMS stays: Digicust (focus on customs), KoBra Dataworks, Lunavo, PULSE by synetra and virtualworkforce.ai. The basis is the providers' public pages.

What does AI for order entry in freight forwarding cost?

It depends on the solution type. Public prices are given by, among others, MHV Systems (EUR 499 net per month for up to around 800 documents), Klarfracht (as a TMS from EUR 39 per office user seat per month, net), Impargo (Basic free, Professional EUR 34.90 per month with annual billing), SIRUM (TMS from EUR 299 per month plus transaction fees, AI capture as an add-on), KoBra Dataworks (EUR 4,000 per month as a managed service) and Pexon Consulting (project from EUR 25,000). CargoWiz, LogBot, Lunavo and PULSE do not state prices. As at 8 October 2026.

Which solution fits Soloplan CarLo?

MHV Systems, KoBra Dataworks and Lunavo (Soloplan) name a connection to Soloplan CarLo on their pages; for WinSped from LIS, MHV Systems and Pexon Consulting name a connection. PULSE is not connected to Soloplan CarLo, WinSped or LIS, so the providers named fit better here. As at 8 October 2026.

What is the difference between data extraction, TMS with AI and email back office?

Data extraction reads jobs from emails and attachments and passes the data to your existing TMS. A TMS with AI capture captures the jobs in the provider's own system; for this, you introduce that TMS. An email back office works at the mailbox: it classifies emails, drafts replies and queries and passes data to the existing systems; the TMS stays.

Which solution fits if customs runs via DAKOSY or dbh?

Digicust names implemented connectors to DAKOSY and dbh, and also to Scope. With PULSE, the customs declaration runs via CargoSoft; the connection to DAKOSY and dbh is to follow. As at 8 October 2026.

Is Microsoft Copilot an alternative for freight forwarders?

Copilot is the AI assistant in Microsoft 365. In Outlook it drafts emails from a prompt, and your team reviews and sends them; according to Microsoft, it reaches other providers' systems, such as a TMS, via Graph connectors or agents. According to Microsoft, it is a service within the EU Data Boundary for customers in the EU. Copilot is a good fit if a general assistant is wanted; most solutions in this comparison are built for cases such as order entry, status requests or customs.

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