Why the flood of email slows down dispatch
Booking emails, status requests, rate requests, incoming invoices, customs documents: everything has to be read, classified and answered. Each one takes minutes to hours. With ten back-office staff, that adds up to several full-time positions spent on routine instead of adding value.
Three steps. In Outlook.
No new email client, no IT project.
- The email arrives as it does today, in the shared mailbox or directly with the member of staff.
- CURA reads and classifies: it recognises a job, status, rate, invoice or customs request, extracts the data and checks for gaps. From a booking email, CURA creates a case and assigns follow-up emails to the same case; how this works in detail is explained under Order entry from emails.
- The draft sits in the right mailbox in your tone of voice; your member of staff reviews it and clicks send.
In your tone of voice, multilingual
CURA learns from your past replies and writes in your style, not in generic chatbot prose. Multilingual (German, English, others on request), so international correspondence is covered as well. On request, job data goes straight into the TMS.
You stay in control
PULSE sends nothing without asking: by default the AI drafts, and your back-office team reviews every draft and clicks send. Optionally, automatic sending (auto-send) can be switched on, tied to confidence thresholds that you set yourself. In uncertain cases, the AI escalates to a person instead of guessing. Processing takes place in German data centres; what that means for data protection is explained under GDPR-compliant AI for logistics, and which other providers exist in the provider comparison 2026.
First results after four weeks
A rollout, not an IT project: after four weeks you see the first processed cases, and you are fully in production after 8 to 12 weeks. CURA is the recommended starting point; we activate FINUS (incoming invoices with DATEV export) and VECTIS (customs) when you are ready, on the same platform, without a second rollout.