Open models · Operated in Germany

GDPR-compliant AI for logistics

GDPR-compliant AI for logistics processes your freight forwarding data under the rules of the General Data Protection Regulation (GDPR); what matters is where the data is stored and who can access it. PULSE runs open models on its own infrastructure in German data centres and handles booking, status and customs emails directly in Outlook.

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Data location: Data centres in Nuremberg and Falkenstein; no email leaves Germany
Models: Open models on our own infrastructure, without US cloud providers and without an interface to OpenAI or Microsoft in the critical path
Documents: Data processing agreement (DPA), technical and organisational measures (TOMs) and data protection impact assessment are prepared
For whom: Mid-sized freight forwarders in Germany, Austria and Switzerland
Timeframe: First results after four weeks, fully in production after 8 to 12 weeks

Where is the data, and who has access?

Shipment, customer and pricing data is business-critical and partly personal data. With any AI solution, it is therefore worth checking the provider's documentation: in which data centres the data is stored and processed, which sub-processors are involved and under which circumstances data leaves that area. Microsoft, for example, describes Microsoft Copilot as a service within the EU Data Boundary for customers in the EU; models provided by Anthropic as a sub-processor are currently excluded (source: Microsoft Learn, data, privacy and security, as at 8 October 2026). How PULSE differs from other solutions beyond this is shown in the provider comparison 2026.

What happens to your email data

All data stays in Germany, in data centres in Nuremberg and Falkenstein. PULSE runs open models on its own infrastructure, without US cloud providers. No email leaves the country, and there is no OpenAI or Microsoft interface in the critical path. The same applies to customs data in AI customs clearance and to invoice data for incoming invoices with DATEV export.

DPA, TOMs, impact assessment: prepared

GDPR-compliant means more than ticking a box: processing in the EU, a data processing agreement (DPA), technical and organisational measures (TOMs), purpose limitation and a data deletion policy. With PULSE this is prepared. Compliance is solved structurally, not just contractually.

Built for mid-sized firms

PULSE is aimed at mid-sized freight forwarders in the German-speaking region (DACH: Germany, Austria, Switzerland): German-language context, integration with Outlook and your transport management system (TMS), first results after four weeks and fully in production after 8 to 12 weeks. What this looks like in the mailbox is described in email automation for freight forwarders.

FAQ

Common questions

Does our email data stay in Germany?

Yes. All data stays in Germany, in data centres in Nuremberg and Falkenstein. PULSE runs open models on its own infrastructure, without US cloud providers. No email leaves the country, and there is no interface to OpenAI or Microsoft in the critical path. Data processing under the GDPR is standard.

Which GDPR-compliant AI is there for logistics?

PULSE by synetra: open models on its own infrastructure, operated in Germany, handling emails directly in Outlook. The data processing agreement, technical and organisational measures and data protection impact assessment are prepared.

Are there European alternatives to US AI providers such as ChatGPT or Copilot?

Yes. PULSE is a solution operated in Germany and built specifically for freight forwarders: open models on its own infrastructure in data centres in Nuremberg and Falkenstein, without US cloud providers and without an interface to OpenAI or Microsoft in the critical path. Where other providers process data is set out in their own documentation; Microsoft, for example, describes Copilot as a service within the EU Data Boundary for customers in the EU.

Is there a data processing agreement (DPA)?

Yes. Data processing under the GDPR is standard; the data processing agreement (DPA), technical and organisational measures (TOMs) and data protection impact assessment are prepared.

Is this suitable for mid-sized freight forwarders?

Yes. PULSE is aimed at mid-sized companies in Germany, Austria and Switzerland: German-language, Outlook and TMS integration, first results after four weeks and fully in production after 8 to 12 weeks, instead of long corporate projects.

PULSE for your business

See in a short demo how PULSE takes email work off your back-office staff: first results after four weeks, fully in production after 8 to 12 weeks.

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