CURA module

Automating freight rate and booking requests

Automating freight rate and booking requests means: an AI recognises rate and booking emails, extracts the key data from the email and its attachments and prepares the reply for approval. Such requests cost dispatch a lot of time, because each one means gathering data. The CURA module of PULSE handles this directly in Outlook.

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Topic: Recognising freight rate and booking requests by email and preparing them for approval
Extracts: Lane, weight, dates and tariff, including from PDF, Excel and Word attachments
Gap check: If details are missing, CURA drafts the follow-up question to the customer instead of passing on an incomplete booking
Basis: Stored tariffs and the data from your transport management system (TMS)
Limit: Standard and initial quotes are handled quickly; negotiations and special terms stay with people
Timeframe: First results after four weeks, fully in production after 8 to 12 weeks

Why rate and booking emails take so much time

Every request means gathering the lane, weight, dates and tariff, often spread across the email text and attachments. Manageable one by one; taken together, a daily bottleneck in dispatch.

Recognition and data extraction

CURA recognises the request type and extracts the relevant key data, including from PDF, Excel and Word attachments. This is the basis for a fast, correct reply.

Gap check: PULSE drafts the follow-up question

If anything is missing for a reliable answer, CURA checks for gaps and, where needed, drafts the follow-up question to the customer instead of passing on an incomplete booking. Your back-office team reviews and sends it.

Check against tariff and TMS, draft for approval

Based on the stored tariffs and the TMS data, PULSE prepares a specific reply. Standard and initial quotes are handled quickly; complex negotiations and special terms deliberately stay with people. How the booking becomes a case is described in order entry from emails. Status questions usually follow; how PULSE answers them is set out in answering shipment status requests from the TMS, and the whole process in the mailbox is described in email automation for freight forwarders.

FAQ

Common questions

How do I automate email requests for freight rates and bookings?

CURA recognises rate and booking emails, extracts the key data (lane, weight, date) from the email and its attachments, checks it for completeness and prepares a reply for approval based on the tariff and the TMS. Your back-office team makes the final decision.

Does PULSE also read attachments such as PDF or Excel?

Yes. CURA also extracts the key data from PDF, Excel and Word attachments, where it is often found in rate and booking requests.

What happens if details are missing from the request?

CURA checks for gaps and, where needed, drafts the follow-up question to the customer instead of passing on an incomplete booking. Your back-office team reviews and sends it.

Does the AI also handle price negotiation?

No. PULSE prepares standard and initial quotes and gathers the data needed. Complex negotiations and special terms deliberately stay with people.

Where does the prepared reply appear?

As a draft in your Outlook, in the right mailbox. Your back-office team checks it, adjusts it if needed and sends it.

PULSE for your business

See in a short demo how PULSE takes email work off your back-office staff: first results after four weeks, fully in production after 8 to 12 weeks.

Request a demo